با سلام لطفا در خصوص ارسال اين مقاله مساعدت فرماييد :
Performance measurement of the after-sales service network—Evidence from the automotive industry
Paolo Gaiardelli, Nicola Saccani, Lucrezia Songini
Computers in Industry, Volume 58, Issue 7, September 2007, Pages 698-708
http://www.sciencedirect.com/science/article/pii/S0166361507000747